Vision Resident privacy notice
Updated 1 November 2026
This notice covers Vision Resident and the resident website services it opens. They are operated by Vision Property Solutions Pty Ltd. Contact admin@visionpropertysolutions.com.au for privacy questions, access, corrections, deletion requests or complaints. This is not an emergency channel; call 000 for an emergency.
Information used for resident services
We use your email and verified building/unit association to provide access. Your name, contact details and resident information come from the building management register and information you provide. Contact and property-link changes are reviewed by management. We use report descriptions, selected photos, booking details and access instructions to arrange services, manage requests and communicate progress. We retain submitted business records separately from App login information.
Only photos you select or take for a request are submitted; selected report photos are resized on your device. Emergency assistance details are optional and separately consented to. They may include sensitive assistance needs and emergency contacts. Provide only what is needed. Some facility services request refund bank details. Do not include banking or medical details in general report photos or support messages.
Recipients and service providers
Information relevant to a request is available to authorised management staff and may be provided to the contractor or service provider carrying it out, such as BAM Pest Management for pest bookings. Building notices and service messages may use the building's email systems. Hosted payment pages use Stripe; accounting and invoices use the configured accounting services, including Xero. The App does not collect card numbers through a native form. Provider services have their own privacy notices.
Vehicle registration is optional. If you provide a number plate, registration state or territory, make/model or colour, authorised building management uses it to maintain the resident vehicle register and identify vehicles for building-management purposes. Vehicle changes submitted through Update my details are reviewed before the register changes. Other residents cannot browse the vehicle register. You may request correction or removal through the same form or the privacy contact above.
The service uses cloud hosting and storage, including Cloudflare, Microsoft 365 for email and related operations, and Expo/Apple for App distribution and phone notification delivery. Android notification delivery also uses Google Firebase Cloud Messaging. Providers may process information outside Australia. Contact us for information about the providers relevant to your service and their processing arrangements.
Sign-in, device information and notifications
Email verification establishes access. App sessions can last up to 180 days unless revoked or signed out. Security controls use sign-in attempts and request information to prevent abuse. Push notifications are optional. Enabling them registers a device token and an installation identifier. Notification delivery uses Expo with Apple on iPhone or Google Firebase Cloud Messaging on Android; the push preview is a general update reminder, with details opened after authentication. You can turn notifications off in Messages or in your phone's Settings.
Saved data on your phone
The App stores sign-in credentials using the device's secure storage and encrypts saved request/message views and drafts. Saved views can be used for up to seven days, subject to sign-in expiry. They may be out of date; network access is needed to verify current access or status and to submit, book, pay or cancel. Signing out clears the read cache but unfinished drafts and submission recovery records may remain for the same account/property. Use Discard draft for an unsent report you no longer need.
Deleting your App account
In a version with account deletion, open My profile → Delete App account, read the scope and confirm. This removes App login sessions, outstanding App sign-in grants, device push registrations and associated delivery records. Resident website sessions and outstanding email sign-in codes are also invalidated. The phone completing deletion clears saved App information and drafts, including drafts from earlier sign-ins on that phone. Other devices lose online access; their saved views expire within seven days, but their unfinished drafts are not remotely erased.
A hashed deletion receipt can confirm a lost response for 24 hours; it does not contain your email and cannot sign you in. Expired receipts are removed during subsequent deletion processing. If the result is uncertain, use Retry and finish deletion. If your installed version does not have the control or you cannot complete it, contact support for assistance. This is not a requirement to phone management before using the in-app control.
The same in-app deletion request starts management review of associated personal data, including the resident register, requests, submitted files and relevant provider copies. You do not need to email separately to start that review. We aim to acknowledge within 5 working days and complete processing within 30 calendar days after any necessary identity verification. If additional time is needed, we explain the reason and revised timeframe. We confirm the outcome and identify retained exceptions and their reasons. You can also request account and data deletion without the App through our account-deletion support page.
Retention and exceptions
We remove or de-identify personal data that is no longer needed and is not required to be retained. Ordinary closed service records are reviewed for disposal within two years of closure, ordinary attachments within 12 months, and verified cancelled unpaid orders within 90 days. These are default review limits, not a reason to defer a valid deletion request or a promise that every record in a category is deleted automatically.
Financial, statutory building-management and rental records, unresolved services, safety requirements and disputes are assessed separately. Where information must be retained, we record the specific purpose or legal basis, limit the retained information and access, and set a review date. We do not apply a blanket seven-year rule to all resident information. Copies held in mailboxes, by service providers or in backups need separate handling; we do not promise immediate removal from every provider or offline backup. We explain relevant limitations and retained exceptions when responding to your request.
Deletion does not itself cancel or refund a service or remove you from building emails. Signing out or moving out is not a deletion request. If you later choose to verify your email and sign in again, new App access may be created where an eligible resident record has legitimately been retained. We do not restore disposed information simply to recreate App access.
Access, correction and privacy concerns
Use Update my details for contact corrections or email the address above for access, deletion or privacy concerns. Explain the records concerned without sending passwords, verification codes or payment-card details. We may need to verify your identity before releasing or changing personal information. We will explain any records that cannot be removed and the reason. Changes to this notice will be published here with an updated date.