Vision Resident support

For App help, contact admin@visionpropertysolutions.com.au. Include the App version, your phone model and iOS or Android version, what you were trying to do and any error message. Do not send passwords, verification codes, card details or another resident's information.

Sign-in and building access

Use the email registered with building management. If the property shown is wrong, stop and contact management. TestFlight access does not by itself grant resident-record access.

Delete App account and associated data

To request deletion of your Vision Resident App account and associated personal data without installing or signing into the App, email admin@visionpropertysolutions.com.au with the subject “Vision Resident account deletion request”. Tell us the email used for the App and your building. We will verify your identity before acting; do not send passwords, verification codes or identity documents in your initial email.

You can also open My profile → Delete App account in the App, acknowledge the explanation and confirm. All App logins and push registrations are removed, resident website sessions and pending login codes are invalidated, and saved App content and drafts are cleared on the phone completing deletion. Stay connected until confirmation. If a response is lost, use Retry and finish deletion. An email request does not remotely erase files on an offline phone.

The same in-app request also starts a review of associated personal data; you do not need to send a separate email. Management handles this review, including uploaded files and relevant service-provider copies. We aim to acknowledge requests within 5 working days and complete processing within 30 calendar days after any necessary identity verification. If more time is needed, we will explain why and give an updated timeframe. We provide confirmation of the outcome, including any retained records and the reasons.

Deleting App access does not cancel a job or booking, provide a refund or automatically remove you from building emails. Records required by law or for a documented necessary purpose may need to be retained; they are not all kept indefinitely simply because they are business records. See the privacy notice for how these records are assessed. Older versions may need an update to show the control; if you cannot access it, email support for help.

Saved information and notifications

Saved views can be read offline for up to seven days, but new actions and current status checks need a connection. To receive phone alerts in a supported version, enable them in Messages and allow notifications in your phone's Settings. Focus, Do Not Disturb and notification settings can affect how alerts appear.

Bookings and emergencies

Contact building management for paid-order cancellation or refunds. Do not submit a new paid order to resolve a loading problem. For an emergency call 000; App messages and support email are not emergency services.